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You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. The phone numbers for this is 306-244-8808 . Products returned without an RMA number are not processed and will be returned to you.
- Proof of purchase is required to get warranty service.
- Return shipping is prepaid by the customer.
- International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.
Limited Liability Warranty
WSE products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgement of WSE, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than WSE or an approved agent voids this warranty. The maximum liability of WSE is the product purchase price. You can find if your product is covered by WSE warranty by comparing the duration of the warranty against the purchase date.
Warranty Replacement Procedure
Do not ship your defective product to WSE before contacting customer support.
1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.
2. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:
- Your contact information
- Product serial number or model number
- Proof of purchase
- Credit card information for optional shipping services
3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.
4. Package product securely. Do not include manuals, cables, or mounting brackets. WSE only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to WSE. We suggest using a carrier that provides tracking information. WSE is not responsible for packages lost in transit to WSE. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.
For status of an already issued RMA, call (306) 244-8808 or email info@wsetech.com .
What is the Warranty on my Replacement Unit?
Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs.
Shipping Options
Swap Exchange
This option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services.
These credit cards are accepted:
• MasterCard
• Visa
"Out of Warranty" Products
If your product is not covered under warranty, we offer Repair Services for a fee. WSE warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgement of WSE, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.
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